Every day, thousands of people find themselves in circumstances where, often for the first time, they need resources that can't be found in the yellow pages or on the internet: low cost burial services, employment, a free or low-cost health clinic, training, free eyeglasses replacement for the elderly, affordable parenting classes or other counseling, legitimate help overcoming temporary financial difficulties, and many more such scenarios. 2-1-1 has the answers.
The 2-1-1 concept is the result of the evolution of public information thinking and the innovative marriage of technical and people power. The first experimental 2-1-1 number began operating in Atlanta, Georgia in 1997. In the year 2000, the FCC (Federal Communications Commission) finalized all of the N11's. 2-1-1 was set aside for health and human services information and referrals.
Nationwide, more than 85% or the US population has 2-1-1 available. That number is over 93% in California. San Bernardino County has 100% coverage with the singular exception of Metro Wireless, which has chosen not to pass 2-1-1 calls anywhere.